FAQs

Are transfers included?

Transfers are not included from our arrival airport, OAX, to the starting point of our trip.

A departure transfer is provided from our hotel to the OAX airport with limitations—your flight on our departure day must depart at 12:30pm or later (see Travel & Logistics). Otherwise, it is your responsibility to organize onward transport.

What if I have special dietary needs?

Traveling with dietary restrictions or allergies can be a challenge, but we’re here to help. Prior to your departure, we’ll send you a questionnaire where you can inform us of any special dietary needs you have. Depending on the information you give us, we will work with our in-country partners to adjust menus and be aware of allergies and restrictions on the trip.

What about supplements if I am traveling solo?

Accommodation pricing is based on double occupancy (two adults per room). This can mean two guests traveling together, or two solo travelers of the same gender paired as roommates. When occupancy is not double, a room becomes "single," which results in a single supplement charge to account for the difference in price. If you are willing to share a room, we will do our best to pair you with another solo guest of the same gender. If we are unable to pair you with another solo guest at least 96 days prior to travel, or if you would like your own room, you will need to pay the single supplement fee of $2,000.

Who is this trip appropriate for?

The majority of this adventure requires a moderate amount of active participation, with walking over short distances, often over uneven surfaces. It is required to climb stairs to reach activity destinations or other locations. Although individual activities themselves are not heavily active or strenuous, some activities or locations present challenges to persons with special needs or physical limitations. Neither Modern Adventure nor any of its suppliers may physically lift or assist travelers onto transportation or on daily activities. If you have questions or concerns about particular activities or trip aspects, please don't hesitate to reach out to us.

What is the cancellation policy?

You may cancel on or before June 29, 2021 and receive a full refund minus a $500 per-person service fee. If you cancel on or after June 30, 2021 there is a 50% cancellation fee; on or after August 28, 2021 there is a 100% cancellation fee. We highly recommend purchasing travel insurance as we are not able to make exceptions to this policy in cases of family/medical emergency or of the trip being canceled for unforeseeable reasons (see our Terms and Conditions for full details).

Please note that for guests who are transferring trips or traveling on rescheduled trip dates, your cancelation terms will vary from the above, and are generally non-refundable. Please refer to your correspondence from our Customer Experience team for specific details.

What's Next?


Thank you again for joining us! We can’t wait to explore Oaxaca with you!

Over the coming weeks, we will reach out to gather the information necessary for your departure. Look out for Modern Adventure in your inbox.

Questions? We have answers! Speak with a Modern Adventure Trip Specialist at +1 (855) 219-8018, Monday - Thursday 9am - 2pm (Pacific Time), or email us at support@modernadventure.com